PAYMENTS

All payments are made through the website, paypal, credit cards & square payment facilities and bank deposits.  When required, you can also pay via card over the phone.
All bookings are prepaid to SECURE your appointment. You may pay cash PRIOR to your appointment (to secure it) BUT NOT on the day. This helps eliminate time wasters.

CONTACT AFTER PAYMENT FOR SERVICE: Please note: If Luan does not hear from you via luan@lucidangel.com or via the facebook page Lucid Angels Wonderland, within 24-48 hrs, she will attempt to contact you via email or phone. This is a once off complimentary action. Luan will not and is to not be expected to continue to contact you to get you to fulfil your purchase. It is up to you to make the contact after that.

REFUNDS

Digital downloads: No returns on the digital sales of music, recorded meditations, classes or other e-products once the transaction has been completed. This is due to the nature of the product and the immediate use capabilities of it.

Private sessions: Non-refundable once paid. Occasionally transferable to another date or person. Payment in full due before work is completed.
This is different than standard western professional work (therapy visits, chiropractic), which is paid after session is complete, as these services are often protected by lawful collection efforts. Intuitive work is generally not covered this way, so payment is due in full prior.
This also protects me from people cancelling, no shows or occasionally attempting to reschedule to suit themselves with no real genuine reason.

Illness: Luan is only human too! As much as she is referred to as an “earth angel”, that’s exactly what she is… earth… therefore, only human.
Luan does not offer refunds, in the off chance she becomes ill and can not do your reading or service at the agreed or scheduled time frame you will be offered another time or booking when Luan is well enough to do so – meaning she may suggest she might be better to do an email reading in a few days time, IF she is better, however, by purchasing readings with Luan, you understand that you will NOT be given a refund in the case that SHE becomes ILL – just an offer of a reschedule, and that Luan is NOT obligated to make an official rescheduling, until she is well enough to do so.

You understand that Luan follows a STRICT code of conduct and DOES NOT do readings when she is UNWELL unless she is directed to do so from SPIRIT. This is actually to the benefit of the client. This ensures you get 100% from Luan and her gift.

Refund Policies
Classes, Digital Goods and e-Courses: All payments for class tuition, downloadable meditations, e-books and courses are 100% non-refundable once paid.

Private appointments: All payments for readings, mentoring sessions, and private 1:1 work with Luan Heslin are 100% non-refundable once paid. Payments for other contractors and affiliates is also non refundable.

I do not reschedule appointments or accept cancellations. Reschedules are applicable in the case that Luan becomes ill and can not read for you.

Please DO NOT come to appointments with colds, flus or any other seriously contagious disease. In this case, please contact Luan to discuss rescheduling possibility.

All paid for and donated one-time services such as readings, mentoring sessions and related packages, must be fully redeemed within six months from the original transaction or both the session and the payment is forfeited.
In the case, business ceases before the six months, the payment is also forfeited.

In the case, you attempt to argue a refund or go to an authority, you are aware that these terms conditions, disclaimers were on this website and will be used to defend the case.

You also understand that Luan has the right to cancel any class or service and does not have to expose herself to threats, harm, uncomfortable situation or otherwise.
She can cancel with little notice and without refund to you, particularly in the case that you have made the situation uncomfortable and therefore made it impossible to follow through with a service or class.

RESCHEDULING

Rescheduling
Once payment is made for booking a session, fees are 100% non-refundable, and unfortunately with a rise of people unnecessarily taking up my time with reschedules and cancellations, no shows etc, I no longer offer complimentary reschedules.

To reschedule your session in the case of a personal or family emergency ONLY, simply send an email to luan@lucidangel.com .and Luan will decide if you fit the reschedule criteria.

All sessions must begin promptly & on time. If you are late, an extension of time beyond the allotted time slot, is not available. So if you are 45 minutes late to an hour session, Luan is obligated to only give you a 15 minute reading and no more, even at a later date (meaning you can not reschedule time left to another date and time, by being late you forfeited that time).

Technology & Rescheduling
In the case that technology is  a part of your service and the internet, power or phone etc is randomly not working (technical issues) at Luan’s end, reschedules are permitted of course.

Rescheduling for use of Gifts and or Gift Vouchers
Out of courtesy for the purchaser of gifts, recipients will get one chance ONLY to reschedule. In the case, you miss or attempt to reschedule a 2nd time, that is on you! There are no refunds or changes to these purchases and I am obligated to let the purchaser know the details surrounding 2 missed appointments. Again, I do not refund monies.

You also understand that Luan has the right to cancel any class or service and does not have to expose herself to threats, harm, uncomfortable situation or otherwise.
She can cancel with little notice and without refund to you, particularly in the case that you have made the situation uncomfortable and therefore made it impossible to follow through with a service or class.